Industry
Margin lives in covers, stock and rota. We build the systems that make all three visible on the same day.
Operations
Common situations to examine during discovery with the people who do the work.
Reservations come from four places and one book.
Phone, website, third party platforms and walk ins all compete for the same tables, and the book is reconciled by hand.
We find out about food cost at the end of the month.
Purchases and sales live in different systems, so theoretical against actual usage is a monthly surprise rather than a daily control.
The rota is built in a spreadsheet and changed by text.
Staffing is scheduled without a live view of forecast covers, leaving managers to adjust shifts after demand changes.
Menu changes take a week to reach every channel.
The point of sale, the website, the delivery platforms and the printed menu each hold a copy, and they drift apart.
Delivery platform orders are retyped into the till.
Staff rekey tickets during service, which is both slow and exactly when errors are most expensive.
Multi site reporting means five exports.
Each venue reports separately, so a group level view is assembled manually every week.
Software capabilities
Represent tables, party sizes, seating windows and buffers instead of treating every reservation as a generic calendar event. A waitlist needs a controlled offer and expiry so two parties do not accept the same capacity.
Map menu items, modifiers, availability and location-specific identifiers to the POS. Record accepted, rejected and uncertain submissions. An integration timeout must not trigger a duplicate kitchen order.
Connect confirmation, changes and cancellation notices to reservation state. Report channel activity and operational exceptions by venue. For accommodation, integrate available PMS interfaces without claiming to replace the property’s entire booking infrastructure.
Related solutions
Integration
Identify the system of record, available interfaces and vendor access before defining the integration scope.
| POS, point of sale | The transaction record at the counter and the table. We integrate rather than replace, reading sales and writing catalogue where the platform allows. |
|---|---|
| Reservation management | One table plan fed by every channel, with covers, turn times, deposits for large parties and no show handling. |
| Stock and recipe costing | Purchases, recipes and sales combined to give theoretical against actual usage, which is where food cost is controlled. |
| Rota and labour | Scheduling against forecast covers, with verified hours exported to payroll. |
| Menu management | One menu source publishing to the point of sale, the website and delivery platforms, so a change happens once. |
| Group reporting | Sales, labour percentage and cost of goods by venue and by day, in one view. |
Security and implementation
Limit access to guest information by venue and responsibility. Use processor-managed payment interfaces and explicit notification permissions. Operational reporting should avoid unnecessary copies of guest identity data.
The final stack depends on existing systems, device requirements and data access.
Your team
Every engagement has a dedicated project manager and a team lead with years of industry experience. Onshore and offshore engineering teams are both available, and the mix is agreed with you.
| Project manager | Dedicated to your engagement, responsible for scope, cadence and delivery |
|---|---|
| Team lead | Years of industry experience, accountable for technical decisions |
| Engineers | Onshore and offshore, sized to the scope agreed in writing |
| Quality assurance | Testing against the specification rather than against the code |
| Coverage | Time zone coverage for North America and Europe |
| Support | Support in English, French, Spanish and Filipino |
FAQ
No. The point of sale stays. We integrate with it so sales, stock and reporting join up with everything else.
Yes, where each channel exposes an interface. One plan holds every booking, and availability offered externally reflects the real floor.
Yes, once purchases, recipes and sales are in one model. Theoretical usage against actual counts becomes a daily number rather than a month end reconciliation.
Where the platform offers a menu API, yes. Where it does not, the system produces the required file and flags what has changed.
Yes, against forecast covers, with verified hours feeding payroll so the fortnightly reconciliation disappears.
Yes, with per venue operation and group level reporting from the same data.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.