Support plans
Support after delivery
Support plans are available after delivery. They use a ticketing process and are tailored during discovery or a technical discussion.
| Availability | After delivery |
|---|---|
| Requests | A ticketing process |
| Plan | Tailored during discovery or a technical discussion |
FAQ
Support questions
When are support plans available?
Support plans are available after delivery.
How is a support plan defined?
Plans are tailored during discovery or a technical discussion.
How are support requests raised?
Support uses a ticketing process. The process for your engagement is discussed when the plan is tailored.
Let’s talk about the system you need.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.
- A mutual NDA is signed before project details are shared.
- Scope is fixed in writing before any build starts.
- You own the source code, the IP and the documentation at delivery.
- Support plans are available and tailored on a discovery or technical call.