Acceptable Use Policy

This Acceptable Use Policy (“Policy”) applies to everyone who uses the Sawhorse website, Sawhorse-hosted services, and software Sawhorse builds or operates. It is incorporated into the Terms of Service and the Service Agreement.

The purpose is straightforward: keep the services lawful, keep them secure, and keep one customer’s behaviour from degrading the service for everyone else.

Customers are responsible for the conduct of their own personnel and end users on services Sawhorse hosts for them.

You may not use the services to create, store, transmit or make available content or activity that:

• Violates any applicable law or regulation.
• Infringes intellectual property, privacy, publicity or other rights of a third party.
• Is fraudulent, deceptive, or designed to mislead people about who they are dealing with or what they are buying.
• Constitutes phishing, impersonation of another person or organisation, or the harvesting of credentials.
• Harasses, threatens, defames or incites violence against any person or group.
• Depicts or facilitates the sexual exploitation or abuse of minors.
• Distributes malware, ransomware, spyware or other malicious code.
• Facilitates illegal gambling, illegal firearms or controlled-substance sales, or sanctions evasion.

You may not:

• Attempt to gain unauthorised access to any system, account or data, whether Sawhorse’s, another customer’s or a third party’s.
• Probe, scan or test the vulnerability of infrastructure without Sawhorse’s prior written authorisation.
• Circumvent authentication, rate limits, quotas or other technical restrictions.
• Interfere with service to any user, host or network, including through denial-of-service activity.
• Introduce code intended to damage, disable or covertly monitor systems.
• Reverse engineer Sawhorse-hosted platforms except to the extent that restriction is unenforceable under applicable law.

If you discover a security vulnerability in a Sawhorse service, please report it to enzocaperaausa@gmail.com rather than exploiting or publicising it. We will not pursue action against good-faith research that is reported promptly, does not access other customers’ data, and does not degrade the service.

Where Sawhorse builds or hosts anything that sends messages on your behalf — email, SMS, chat replies or automated agents — you are responsible for the lawfulness of what is sent.

• You may not send unsolicited bulk messages, or messages to recipients who have not provided the consent required in their jurisdiction.
• You must honour opt-out and unsubscribe requests promptly and maintain suppression lists.
• You must not disguise the origin of a message or falsify headers or sender identity.
• Automated agents must not be presented as a human where disclosure is required, and must not make regulated claims — medical, legal, financial or similar — that you are not authorised to make.
• You must comply with the rules of any platform an agent operates on, including its terms, rate limits and automation policies.

Sawhorse Managed plans include managed infrastructure for normal business usage as described in the plan and your Order. Sawhorse does not offer unlimited hosting.

You may not use hosted resources for activity unrelated to the purpose of the service, including cryptocurrency mining, distributed computing for third parties, general-purpose file storage or distribution unrelated to your business, media transcoding at scale, or acting as an open proxy or relay.

Where consumption of traffic, storage, compute, database capacity or bandwidth is materially above what your plan contemplates, Sawhorse will contact you and may recommend or require a plan or infrastructure upgrade. We will always tell you before your recurring charges change.

You must have the right to store and process the data you place in systems Sawhorse hosts, including any consent required from the individuals concerned.

Do not place special-category or highly regulated data — such as payment card numbers outside a compliant processor, government identity numbers, health records, or data subject to sector-specific regimes — into a Sawhorse-hosted system unless the Order expressly provides for it and appropriate controls have been agreed in writing.

Demonstrations on the Sawhorse website run in your browser and are not monitored or stored. Do not enter real personal or confidential information into a demonstration.

Report suspected violations to enzocaperaausa@gmail.com with enough detail for us to investigate.

Where we believe this Policy has been violated, our response will be proportionate to the seriousness and the risk. Depending on the circumstances we may contact you and ask you to remedy the issue, require removal of specific content or activity, throttle or suspend the affected functionality, suspend the service, or terminate the Order in accordance with the Service Agreement.

We will give notice and a reasonable opportunity to cure where it is practical and safe to do so. Where a violation poses an immediate risk to security, to other customers, to third parties, or exposes Sawhorse to legal liability, we may act first and notify you promptly afterwards.

Where required by law, we may preserve information or report activity to the relevant authorities.

We may update this Policy as services, threats and legal requirements change. The current version is always published at this address with a “last updated” date. Material changes affecting active customers will be notified by email.

Questions about whether an intended use is acceptable are welcome before you build on it — ask us at enzocaperaausa@gmail.com and we will give you a straight answer.