Industry
We build the operational and marketing systems around property. Escrow and transaction handling are out of scope.
Operations
Common situations to examine during discovery with the people who do the work.
Enquiries arrive in four places and get answered in one.
Portal leads, the website form, the phone and social messages all land separately, and response time decides who wins the instruction.
Maintenance requests turn into a chain of phone calls.
A tenant reports a fault, a manager calls contractors, an owner needs approval over a threshold, and none of it is recorded in one place.
Owner statements take a week to produce.
Income, expenses and management fees are assembled by hand from several systems every month.
Listings are updated three times in three systems.
The website, the portals and the internal system each hold a copy, and they disagree about price and availability.
Compliance dates are tracked on a spreadsheet.
Safety certificates, inspections and licence renewals have hard deadlines and soft reminders, which is the wrong way round.
Viewings are booked by phone tag.
Coordinating an applicant, a tenant and an agent takes three calls, and half the slots offered are already gone.
Software capabilities
Map listing identifiers, unit availability and enquiry sources between the website, CRM and PMS. Deduplicate enquiries without merging different household members. Preserve consent and the assigned agent when routing a lead.
Let tenants submit a property-specific issue with photos. Triage urgency, obtain access permission, assign a contractor and record completion evidence. Keep tenant-facing updates separate from internal supplier notes.
Report open work, vacancy data and operational follow-ups across properties using consistent definitions. Scope covers operations and marketing, not escrow, conveyancing or transaction handling.
Related solutions
Integration
Identify the system of record, available interfaces and vendor access before defining the integration scope.
| PMS, property management system | The system holding properties, tenancies, owners and ledgers. We integrate with it and build the workflow around it. |
|---|---|
| Portal feeds | Listing distribution to property portals from one source, so price and availability cannot disagree between channels. |
| Maintenance workflow | Tenant report, triage, contractor assignment, owner approval above a threshold, completion evidence and invoice, in one record. |
| Owner portal | Statements, documents, maintenance history and approvals, which removes most of the monthly phone calls. |
| Tenant portal | Maintenance reporting with photos, documents, payment status and communication history. |
| Compliance register | Certificates and inspections per property with expiry dates, automatic reminders and evidence storage. |
Security and implementation
Separate tenant, contractor, property-manager and owner views. Control document downloads and signed access links. Minimize identity documents and define deletion rules with the client’s privacy requirements.
The final stack depends on existing systems, device requirements and data access.
Your team
Every engagement has a dedicated project manager and a team lead with years of industry experience. Onshore and offshore engineering teams are both available, and the mix is agreed with you.
| Project manager | Dedicated to your engagement, responsible for scope, cadence and delivery |
|---|---|
| Team lead | Years of industry experience, accountable for technical decisions |
| Engineers | Onshore and offshore, sized to the scope agreed in writing |
| Quality assurance | Testing against the specification rather than against the code |
| Coverage | Time zone coverage for North America and Europe |
| Support | Support in English, French, Spanish and Filipino |
FAQ
No. We build operational and marketing software. Escrow, trust accounting and transaction processing are outside what we take on.
Yes. The property management system stays the record for tenancies and ledgers, and we build the workflow, portals and marketing around it.
Yes. Work below an agreed value proceeds, work above it routes to the owner for a recorded approval, and the threshold is set per owner or per property.
One source of truth feeds the website and the portal feeds, so a price change happens in one place and propagates.
Yes, against real agent and property availability, including the access constraints of an occupied property.
Yes, per property, with reminders raised well before expiry and the certificate stored against the record.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.