Industry
A booking needs the right person, the right room and the right chair. We build systems that understand all three.
Operations
Common situations to examine during discovery with the people who do the work.
Online booking puts two clients in one room.
Most booking tools schedule a person. A treatment needs a practitioner, a room and sometimes equipment at the same time, and availability is the intersection.
No shows cost us a day a week.
Without deposits, reminders and a recorded cancellation policy, empty chairs are absorbed rather than prevented.
Client notes live in a paper card file.
Formulas, patch tests, preferences and allergies are on cards, so any stylist covering for another starts blind.
Retail stock is counted twice a year.
Product sold at the desk is not reconciled against stock, so the shelf and the system disagree constantly.
Packages and memberships are tracked in a notebook.
Prepaid courses of treatment have balances nobody can see, which causes disputes and lost revenue.
Rebooking only happens when the stylist remembers.
The best moment to book the next appointment is at the desk, and nothing prompts it.
Software capabilities
Model treatment duration, processing time, cleanup buffers and the staff skills each service needs. Reserve shared rooms or equipment independently of the practitioner. Avoid overlapping bookings that look possible on a simple calendar.
Keep nonmedical service preferences, previous appointments and agreed follow-ups together. Give staff the context for a return visit while separating marketing permission from appointment notifications.
Connect product sales, appointment balances and stock movements to the POS and processor. Refunds and canceled appointments need separate actions so reversing a service does not accidentally restore consumed retail inventory.
Related solutions
Integration
Identify the system of record, available interfaces and vendor access before defining the integration scope.
| Resource based booking | Practitioner, room, chair and equipment treated as separate resources, with availability as the intersection of all required ones. |
|---|---|
| Client records | Service history, formulas, patch test dates, preferences and photos, available to whoever is covering. |
| Point of sale | Treatments and retail on one transaction, with stock movements recorded rather than adjusted later. |
| Packages and memberships | Prepaid courses with visible balances, expiry rules and recurring memberships tied to payment state. |
| Reminders and deposits | Confirmation, reminder and deposit rules per service type, which is the practical answer to no shows. |
| Commission tracking | Service and retail commission calculated per staff member from the transaction record. |
Security and implementation
Only assigned staff should see relevant client notes. Record who changed a booking or refunded a payment. Scope is nonmedical beauty and wellness, with payment details handled by the chosen processor.
The final stack depends on existing systems, device requirements and data access.
Your team
Every engagement has a dedicated project manager and a team lead with years of industry experience. Onshore and offshore engineering teams are both available, and the mix is agreed with you.
| Project manager | Dedicated to your engagement, responsible for scope, cadence and delivery |
|---|---|
| Team lead | Years of industry experience, accountable for technical decisions |
| Engineers | Onshore and offshore, sized to the scope agreed in writing |
| Quality assurance | Testing against the specification rather than against the code |
| Coverage | Time zone coverage for North America and Europe |
| Support | Support in English, French, Spanish and Filipino |
FAQ
Yes. The slot is available only when every required resource is free, and the hold covers all of them, so you cannot secure the room and lose the practitioner.
Yes, through your processor, with the slot released automatically if payment does not complete inside the hold window.
Yes, as structured fields on the client record with dates, so a patch test due for renewal can be flagged before the appointment.
Yes, on one transaction, with stock movements recorded so the shelf and the system stay in agreement.
Access is set by role. A stylist can be limited to their own column and clients, and a manager sees the whole floor.
No. We build for non medical beauty, salon and spa businesses. Medical treatment records are outside our scope.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.