Household and pet records
Keep each pet’s service instructions distinct from the household’s contacts, pickup permissions and billing responsibility. Multiple pets can share an owner without sharing grooming requirements or booking restrictions.
Industry
Software for Pet Services
Two clients per booking, one of whom cannot tell you anything. We build systems that hold the detail.
Operations
Operational problems to solve
Common situations to examine during discovery with the people who do the work.
We overbook the boarding kennels every long weekend.
Capacity depends on size, temperament and whether pets can share, and a simple slot count does not model any of it.
Vaccination records are in a folder behind the desk.
Expiry dates are checked at drop off, which is exactly the wrong moment to discover a problem.
Grooming durations are a guess.
A large double coated dog and a small smooth coated one are booked into the same slot, so the day runs late from the first appointment.
Daycare reporting is a photo sent from a phone.
Owners want to know how the day went, and there is no consistent record of feeding, medication or behaviour.
Recurring walks are rebuilt by hand every week.
Regular clients with fixed days and routes are re entered rather than scheduled once with exceptions.
Packages of sessions are tracked on a card.
Prepaid blocks have balances nobody can check, which causes awkward conversations at the desk.
Software capabilities
Schedule the animal, the household and the handler
Capacity and recurring bookings
Allocate a grooming slot, boarding space or walking route using the service’s actual capacity rules. Confirm required documents before a visit and keep exceptions visible to the person accepting the booking.
Handover and customer updates
Record authorized collection, service completion and notes for the next appointment. Send updates from a recorded workflow event rather than from staff personal accounts. Customer portals can expose approved information without publishing internal handling notes.
Related solutions
Build on the right operational foundation
- Booking and SchedulingAvailability, rules and reservations that hold under concurrency, with the buffers, resources and cancellation policies your business actually uses.
- Custom CRMCustom CRM software for account relationships, sales pipelines, activity history, permissions, reporting and integrations with your operational systems.
- Membership and Recurring BillingPlans, entitlements, renewals, dunning and cancellation handled by a state machine driven from processor events, so access always matches what has been paid.
- Mobile Apps and PWAsInstallable applications for staff in the field and customers on the move, with a local store, a sync queue and interfaces designed for one hand and poor light.
- POS IntegrationWe connect point of sale to the rest of your business so sales, stock, customers and loyalty stay consistent across the counter, the website and the back office.
- CMS and WebsitesMarketing sites that load fast, rank, and let your team publish without a developer, built statically with a content model that fits what you publish.
- Customer and Client PortalsA logged in area where your customers see their own status, documents, invoices and history, which removes the phone calls that only exist because they cannot.
Integration
Systems we connect to
Identify the system of record, available interfaces and vendor access before defining the integration scope.
| Capacity modelling | Boarding and daycare capacity by size, temperament and compatibility rather than a flat count of places. |
|---|---|
| Pet records | Breed, weight, coat, temperament notes, medication, feeding instructions, vaccination dates and emergency contacts. |
| Service duration rules | Appointment length derived from breed, size and service, so the schedule reflects the work. |
| Daily reporting | Structured daycare and boarding reports with feeding, medication, activity and photos, sent to the owner. |
| Recurring schedules | Standing walk and daycare bookings with exception handling rather than weekly re entry. |
| Packages and retail | Prepaid session blocks with visible balances, plus retail sales recorded against stock. |
Security and implementation
Access rules belong in the architecture.
Review access when household contacts or staff change. Store only the documents required for the service. The application manages service operations; it does not make veterinary decisions.
Relevant technology choices
The final stack depends on existing systems, device requirements and data access.
Your team
Who you actually work with
Every engagement has a dedicated project manager and a team lead with years of industry experience. Onshore and offshore engineering teams are both available, and the mix is agreed with you.
| Project manager | Dedicated to your engagement, responsible for scope, cadence and delivery |
|---|---|
| Team lead | Years of industry experience, accountable for technical decisions |
| Engineers | Onshore and offshore, sized to the scope agreed in writing |
| Quality assurance | Testing against the specification rather than against the code |
| Coverage | Time zone coverage for North America and Europe |
| Support | Support in English, French, Spanish and Filipino |
Case studies
FAQ
Pet Services questions
Can capacity account for pet size and compatibility?
Yes. Capacity is modelled by the constraints that actually apply, so a booking is refused when the right kind of space is unavailable rather than when a counter hits a number.
Does it check vaccination expiry before a booking?
Yes. Expiry dates are held on the pet record, checked at booking, and the owner is prompted well before the date rather than at drop off.
Can grooming durations vary by breed?
Yes. Duration rules derive from breed, size, coat and service, so the calendar reflects the real length of the appointment.
Can owners see a daily report?
Yes, with feeding, medication, activity and photos, delivered automatically rather than assembled by staff at the end of the day.
Are recurring walks supported?
Yes, as standing schedules with exceptions for holidays and one off changes, rather than rebuilt each week.
Can it handle multiple pets per owner?
Yes, with per pet records and bookings that can cover several pets from one household in one appointment.
Let’s talk about the system you need.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.
- A mutual NDA is signed before project details are shared.
- Scope is fixed in writing before any build starts.
- You own the source code, the IP and the documentation at delivery.
- Support plans are available and tailored on a discovery or technical call.